South Carolina Pharmacy Services
This website is intended to assist in questions related to the South Carolina Medicaid Pharmacy Point of Sale Program. For questions related to other benefits under South Carolina Medicaid, please see http://www.scdhhs.gov.
Pertinent Changes to Provider Web Portal
Effective 8/30/2022, Magellan is implementing pertinent changes to our web portals and web-based applications and tools. We will implement OKTA with multifactor authentication for our provider web-based applications accessed via the web portal. Current users of Web Claims Submission (WCS) will need to complete a short migration process to verify their access credentials and move all existing application permissions to the new OKTA platform. Please review the migration step-by-step job aid. If a new pharmacy provider would like to register for WCS, they can still do so by clicking the UAC link to access our User Administration Console (UAC).
Coordination of Benefits
SC Medicaid is always the payer of last resort. When a SC Medicaid beneficiary has other insurance coverage, pharmacy providers are required to bill all other insurance carriers before billing SC Medicaid.
There are 4 fields that are required to process a Medicaid COB claim:
- Other Coverage Code (OCC) (NCPDP field # 308-C8)
- Other Payer Date (NCPDP field # 443-E8)
- (Insurance) ID Qualifier (NCPDP field # 339-6C) — Always use “99”
- Other Payer ID (NCPDP field # 340-7C)
The Carrier Code (Payer ID) to be populated in the “Other Payer ID” field may be found by clicking on one of the following links:
Our COB Reference Guide may be a useful tool when submitting COB claims to SC Medicaid. Please click on the link below to access this document:
These documents are also located under the “Pharmacy” tab, under “Documents”.
Managed Care Health Plans
For information on the Managed Care Health Plans and their Pharmacy Benefit Managers (PBM) within the state of SC, please visit: https://msp.scdhhs.gov/managedcare/
Pharmacy Clinical Alerts
Check out the latest edition of “Pharmacy Clinical Alerts”.
Paper Claims Submissions
Please note that the address for sending paper claims has changed. Future submissions of paper claims should be sent to the following address:
Magellan Medicaid Administration
Post Office Box 85042
Richmond, VA 23261-5042
Rx Insight: Apply and Comply
Interested in the latest news pertaining to the SC Medicaid Provider Community? View the current provider newsletter.
Medicaid Bulletin Subscriptions
All Medicaid Bulletins will be sent by email and can be viewed at your convenience online at https://www.scdhhs.gov/Medicaid-Bulletins. To make certain that you receive bulletins in the near future, please sign up to receive the latest news and updates.
Note: If you are currently receiving bulletins from the “Medicaid Bulletins” email address, you must re-subscribe. For full details see the Medicaid Bulletin dated August 26, 2008.
Provider Support Mailbox
For assistance with claims processing for SC Medicaid through POS or to receive SC Medicaid pharmacy updates by email please contact the Provider Support Team at SCprovidersupport@magellanhealth.com.